FAQ

Frequently Asked Questions

How do I know what size to get?
Small fits pets up to 4 lbs (kittens, teacup breeds). Medium fits pets up to 9 lbs (most cats, Yorkies, Chihuahuas). Large fits pets up to 15 lbs (Frenchies, Pugs, small Shih Tzus). When in doubt, size up — most customers do.

Will my pet actually use it?
Most pets settle in within the first few days. To help, place a familiar blanket or toy inside so it smells like home. If your pet doesn't take to it, you're covered by our 90-day money-back guarantee.

Is it really machine washable?
Yes. The cover zips off completely. Wash cold on a gentle cycle and air dry to keep it soft and fluffy.

How long does shipping take?
Orders ship within 1-2 business days and typically arrive in 7-12 business days. You'll get a tracking number by email as soon as your order ships.

Will it flatten over time?
No. The high-density fill holds its shape through 12+ months of daily use, and the cover refluffs easily after washing.

What is it made of?
A soft, premium faux-fur interior with a sturdy, structured shell and a non-slip base that stays put on any floor.

Do you ship internationally?
Yes, we ship to most countries. Shipping times and costs are calculated at checkout based on your location.

How do I track my order?
You'll receive a tracking link by email once your order ships. If you can't find it, check your spam folder or contact us anytime.

Still have questions?
Email us at support@cozely.com — a real human will get back to you within 24 hours.