FAQ

Here's the FAQ content written out, eye-massager version:

Where's my order? / How long does shipping take?
Orders are processed in 1–3 business days, then delivery takes 7–14 business days depending on your location. You'll get a tracking number by email the moment it ships. Heads up — tracking can take 2–3 days to show movement after it's issued. That's normal.

Is shipping really free?
Yes. Free tracked shipping on every order, no minimum.

Will it fit my head?
It's one size, with a fully adjustable strap built to sit comfortably on smaller and larger heads alike — without digging into your nose or temples. No sizing to guess at. And if it doesn't feel right for you, you're covered by our 30-day guarantee.

Can I return it or get a refund?
Yes — 30-day money-back guarantee. Use it for a few weeks, and if it's not for you, email us and we'll sort a refund. No interrogation, and shipping's on us both ways.

Why is the deal so good right now? What's the catch?
No catch. We sell direct, so there's no middleman markup, and we're running a launch promo (Buy 2, Get 1 Free) to get these into as many hands as possible. When the promo ends, pricing steps back up. That's the whole deal.

Will you restock if it sells out?
We run limited batches, so when a run sells through it can be gone for a while before the next one lands. If it's in stock, we'd grab it while the promo's live.

How do I take care of it?
Easy. Wipe the eye pad and housing with a soft, slightly damp cloth — never submerge it in water or put it in the wash. Let it dry fully before charging. Store it folded on your nightstand or in the travel pouch. That's it.

My tracking hasn't updated in days — is my order lost?
Almost certainly not. Tracking often sits quiet for 3–5 days between scans, especially at customs. If it's been more than 7 days with zero movement, email us and we'll chase it down.

How do I reach you?
support@rawform.store — we reply within 24 hours, usually faster.